I first became aware of Gen. Georges Doriot — a famous Harvard Business School professor who is widely acknowledged as the founder of the modern-day venture capital industry — during a conversation with Barbara Hackman Franklin. I was interviewing Barbara for the "Oral History of Corporate Governance" special 25th anniversary issue of Directors & Boards published in 2001, and this was one of her remembrances:
Tuesday, December 21, 2010
Gen. Georges Doriot's Holiday Party Advice
I first became aware of Gen. Georges Doriot — a famous Harvard Business School professor who is widely acknowledged as the founder of the modern-day venture capital industry — during a conversation with Barbara Hackman Franklin. I was interviewing Barbara for the "Oral History of Corporate Governance" special 25th anniversary issue of Directors & Boards published in 2001, and this was one of her remembrances:
Thursday, December 16, 2010
Executive Stress: We Have Been on the Case
I venture to claim that there is almost no topic of board governance and leadership that Directors & Boards has failed to address in its 35-year history.
Take executive stress, for example — as in Jeffrey Kindler's stress-related retirement as Pfizer Inc. chairman and CEO, announced last week.
A dip into the Directors & Boards archives — circa 1977, a year after the journal was founded — turns up this article: “Beyond Executive Stress: Board Responsibility for CEO Mental Health,” written by Patricia Aburdene. (Ms. Aburdene went on to co-author the huge bestselling Megatrends series of books, and is now out with Megatrends 2010.)
A pertinent passage that certainly speaks to what just unfolded in Pfizer's boardroom:
A CEO under stress can make a disastrous decision before his condition has deteriorated to the point of breakdown. A tangle of family and marital problems might not affect a chief executive’s performance one iota. But if the business is going downhill too, it could become too much. A strong and competent corporate head is, after all, only human. Says Dr. Gertler of New York’s Stresscontrol Center, “It’s up to the board to keep track of how much stress the CEO is under at any given time” — and how much the CEO is capable of withstanding.
Corporate executives are no more prone to mental problems than any other group and perhaps less so. But because the adverse consequences of mental problems are multiplied by the level in the organization the executive has attained, it is always a cause for concern whenever it occurs among senior management.
At the shop level, it’s hundreds of dollars lost; at the department level, thousands; at the divisional level, millions; and at the corporate level, tens or even hundreds of millions.
The Pfizer board is taking heat now for this sudden succession issue. Did the board wait to long to force the matter? Should the board have separated out the chairman and CEO roles before this to ease the load on their CEO? Such questions naturally arise.
But this incident raises awareness of a little-commented upon role of the board — to monitor the CEO's tolerance for stress and to take action when warranted.
Even in its earliest days Directors & Boards was making this case. But you don't have to be such a longtime reader of the journal to know that we are specialists in pointing boards to the high ground of enlightened engagement with their managements and shareholders.
"The Scream" (2001), illustration by Jean Kristie
Tuesday, December 14, 2010
Russia House: The Pepsi Formula
Directors & Boards: Given the current instability in the Soviet Union, would you encourage your colleagues in major Western companies to enter the country at this time?Kendall: Absolutely. There is no place with greater opportunity. If you wait until you have stability and convertible currency, the opportunity is going to be gone. When you have an opportunity is when there are problems — when everybody is not running there. In running a business you have to take risks. Where there is opportunity there is always risk. If there were no risks in the Soviet Union, someone else would already have the business. So I don't think instability is something that would stop me from going to the Soviet Union. What is going to happen? They are not going back to what they had before. You might have civil unrest. A lot of the republics may end up seceding from the union. But they are going to have some system that will be different. It probably won't end up like the United States or Germany. It will probably end up more of a socialist country. Nobody knows how it is going to end up. But there will be some structure there in which you can continue to operate. Nobody would have dreamed years ago that you would have what's happened in the Soviet Union today. But I believed back then that given the opportunity, we could be successful. We were successful under the old system, so you know we are going to be very successful under the new system.Directors & Boards: You even held a PepsiCo board meeting in the Soviet Union way back in 1974 — the first U.S. company to do so. Do you think other boards have begun to embrace the opportunities to be found in the Soviet Union and in Eastern Europe? Or is it more of a curiosity?Kendall: I wanted the board to understand the opportunities. One of the problems we have in the U.S. with our international operations is that a lot of chief executives don't get involved. Somebody said one time that a lot of chief executives are inclined to travel the 'silk stocking' route — they love to go to London, Rome, and Paris. They won't go over to the Soviet Union and conduct negotiations. This will change over time, but if a chief executive — the decision maker — goes over there, he can get something done. Furthermore, you don't get the enthusiasm for something unless the chief executive gets involved. The same is true in China and in a lot of other countries. You must go there and find out what the opportunities are.
Thursday, December 9, 2010
The Annual Meeting as the Art of Romance
From the start, Ross prided himself on his shareholders' meetings.Over the years, he would become more polished, but even in the early days of Kinney Service he came to these events like a natural; showcasing his depth of knowledge about the company, his numerical nimbleness, his salesmanship so consummate that it seemed more about the art of romance than about selling. As he did with other business tasks, Ross made his preparation for these meetings into a game; he challenged his associates to find a question that would stump him, as though he were about to appear on one of his favorite television quiz shows.He had a strategy for these meetings ("You never play a shareholders' meeting to win, you play to tie") as, it often seemed, he did for everything in life. And once he was on the podium, taking questions from the audience like so many lobbed balls, he seemed to want them to go on forever. "To make him stop answering questions," recalled the company's longtime secretary, Allen Ecker, "you'd have to turn out the lights."Despite his prowess, however, in later years Ross liked to recount how he had gotten into trouble in one of those early meetings. "We were in the parking business then, and a woman asked why we didn't have a garage at a particular location in Brooklyn," Ross told me. "I gave some response, and she said, 'You're making fun of me because I'm from Brooklyn.' And I said, 'No, no, I'm not doing that at all. I wouldn't do that. I'm from Brooklyn too.'"Well, after the meeting my mother came up to me. 'Steven.' (She only calls me that when she's angry.) 'Do you know how many years we've been trying to live down that we came from Brooklyn, and now you've come right out and said it, in front of al these people!' "
Tuesday, December 7, 2010
How to Fix the Annual Meeting
It seems that no one — management, boards, shareholders — is happy with how annual meetings are conducted these days. Annual meetings can be a frustrating and often futile exercise — in meeting statutory requirements, yes, but not much else as a worthy vehicle for demonstrating corporate leadership and facilitating shareholder relations.
Thus, the cover story for the first Directors & Boards issue of 2011 will be:
What’s Wrong with the Annual Meeting . . . and How to Fix It
I am going to seek a roundup of opinion on what to do about the annual meeting. The seed of this article idea was planted this past summer when I was a peripheral participant in a study group looking at "Electronic Participation in Shareholder Meetings" — i.e., the pros and cons of virtual annual meetings and the practices necessary to hold a meeting that meets the needs of all parties. This group was organized by a close colleague, Gary Lutin, through The Shareholder Forum initiative that he chairs.
The virtual annual meeting will be an important dimension of the discussion, and possibly factor in as a "key fix" — or maybe not, depending on the input I get from important players who are doing virtual meetings or thinking of going in this direction. Early adopters, and their shareholders, have had some rocky initial experiences with virtual meetings.
And there may be other fixes that we should focus on for reconfiguring the annual meeting for a coming governance era of heightened transparency and disclosure.
Stay tuned. It should make for a lively lead article in the Q1 Directors & Boards.
Photo: A Johnson & Johnson annual meting from the 1970s, courtesy of Kilmer House.
Friday, December 3, 2010
'One Terrible Cost of Leadership'
It is interesting how J. Crew's Mickey Drexler identified a classic leadership characteristic as one of the things he wished he knew when he started out in business (as per my earlier blog post) — the need to ease an executive out of the organization once it is determined that he or she is not up to the job. As Drexler put it, "Let those who aren't working out go quickly."
I first came across this counsel in an interview I edited that Warren Bennis conducted with Dr. Franklin Murphy, which was published as a Q&A article in Directors & Boards in 1982. Dr. Murphy is not a household name today in the annals of corporate leaders, but he was a major figure in the 1960s into the 1980s. He had a most unusual route to the top of a major corporation. Trained as a medical doctor, he began his management career at the University of Kansas, serving as dean of the medical school and then, at age 35, chancellor of the university. He subsequently spent eight years as chancellor of the University of California at Los Angeles. In 1968 he was personally recruited by Norman Chandler, then chairman and CEO of Times Mirror Co., to be his successor.
In 1982 Murphy was chairman of the executive committee of Times Mirror when Bennis spoke with him on “Starting Corporate Life at the Top,” as we titled the article. Here is the key question and answer that identified a classic test of a leader's ability to act:
Bennis: You’ve been in very responsible positions virtually from the start. Are there any costs of responsibilities?
Murphy: Yes, there’s one terrible cost and it’s the one thing in administration that I find the most distasteful by far — and that is when you have to fire somebody. Having to let go a loyal and capable person who just isn’t up to his job is so painful. I brood about that, but it is a price you pay. You’re not just disemploying an individual, you’re affecting a wife, children, a whole group. I must say, if I’m indecisive about anything it’s in that area. But I’ve learned over time that the quicker it’s done, the better it is for all parties.
As Murphy implies, the removal, while it must be done, can be done with a human touch —another classic characteristic of a leader.
Franklin Murphy died in 1994. Portrait of him shown above was done by Directors & Boards to accompany his 1982 article.
Wednesday, December 1, 2010
The Dancing Board Member
The holiday shopping season is off to a rousing start. Crowds were strong on Black Friday, and it appears Cyber Monday set new records.
There can be a governance angle in almost anything. When Y&R consumer expert John Gerzema announced in mid-November that he expected Zappos.com, the online merchandiser of apparel and footwear, "to win the online shoe retailing war with its celebrated customer service" this shopping season, I was just reading Zappos.com Inc. CEO Tony Hsieh's book, Delivering Happiness: A Path to Profits, Passion, and Purpose [Business Plus, 2010].
Here is a choice story he tells in the book. Before becoming CEO of Zappos.com, Hsieh headed LinkExchange, a Web design company he cofounded in 1996. That's where this story takes place:
I’m not quite sure how it started, but we had a really fun tradition at LinkExchange. Once a month, I’d send an email out to the entire company letting them know that we were having an important meeting, and that some of our important investors and board members would be attending, so everyone was required to wear a suit and tie on the day of the meeting.
Everyone except for the most recently hired employees knew that it wasn’t a real business meeting, and that they didn’t actually need to wear a suit and tie. The real reason for the meeting was so that we could initiate and haze all the new employees who had joined LinkExchange in the past month.
So once a month, all the newly hired employees would show up to the office dressed up in suits and ties. There they would realize that they were the target of the companywide practical joke. In the afternoon meeting, all the new hires would be called up to the front of the room to complete some sort of embarrassing task.
After an investment by Sequoia Capital, we asked Sequoia partner and our new board member Michael Moritz to attend our initiation meeting, and we called him up to the front of the room along with the other six employees who had been hired in the past month.
After each person introduced himself, we let them know that in honor of Moritz’s presence, we decided that we wanted everyone to move together in unison to the music that was about to be played.
If you’ve ever read anything in the media about Moritz, he’s generally portrayed as an intelligent, introspective, and proper British journalist-turned-venture-capitalist, so everyone was excited to see that he was willing to stand in front of the room with the other new employees. Someone brought out a boom box and turned on the power as everyone started clapping and cheering. And then music started playing. It was the Macarena.
I don’t think that words can every truly describe what watching Moritz being forced to do the Macarena was like. It ranks up there as one of the strangest sights to behold. Everyone in the entire room was cheering and laughing, and by the end of the song I had tears streaming down my face from laughing so hard.
I remember looking around the room at all the happy faces and thinking to myself, I can’t believe this is real.
Wednesday, November 24, 2010
Mickey Drexler at the Met
The J. Crew buyout announced this week calls to mind the time I saw its CEO, Millard (Mickey) Drexler, in action — giving a standout performance on, of all places, the stage of the Metropolitan Opera House at Lincoln Center.
Monday, November 22, 2010
Arnold, Corporate Director
Thursday, November 18, 2010
GM's IPO — Hit It, Dinah!
A GM spokesman told Time magazine in December 1957 that the company considered its link with Dinah to be "one of the most enduring love affairs in TV." Indeed, Dinah Shore was helping to make Chevrolet the most popular automobile brand in America. In the 1950s, Chevy sales in the U.S. averaged 1 million or more cars and trucks a year. . . . She became the "queen of General Motors" in its heyday — a super-salesman and more.
Tuesday, November 16, 2010
How Long to Get a Board Seat?
A fascinating stat somewhat buried in the 2010 Board of Directors Survey recently released by Heidrick & Struggles and WomenCorporateDirectors (WCD) is this —
• It takes women about 2.4 years to achieve their first board seat once they start actively seeking a corporate directorship; the comparable "time in search" for men is 1.4 years.
The one-year difference in male-female board seating is an interesting story in itself. But my reaction to this statistic is this: Call me just a tad skeptical.
I say that based on years of anecdotal reports from close readers of Directors & Boards who have written and called me for counsel on the best ways to be considered for a corporate board. My sense from these interactions is that it typically takes longer — sometimes a lot longer — than the 1-3 years cited in the survey.
Here is one such seeker, who emailed me this note about a year ago:
When I turned 50, I felt like I had enough experience to add value to a public board of directors. I had served on private boards, and had also briefly been chairman of a public company. I want to serve for a public company. I joined the National Association of Corporate Directors, and began soliciting smaller public companies to serve on their boards. I even solicited pink sheet companies. I solicited private equity firms to serve on the boards of portfolio companies. I signed up with headhunters, and Nasdaq Board Recruiting. In the last several years, I have sent my CV to hundreds of people, and made hundreds of telephone calls. I have been in the running, but so far no board positions.
Sunday, November 14, 2010
Women on Boards Q3 2010
The torrid pace of women being elected to corporate boards has cooled off in the third quarter of 2010. Our Directors Roster data tracking of newly elected board members shows women comprising 27% of the total. This is down from 36% in the second quarter of this year and 34% in the first quarter. For 2009, women comprised 39% of newly elected directors, according to our closely watched Directors Roster data.
Thursday, November 11, 2010
Trench Foot: A Veterans Day Tale from Warren Bennis
Being a veteran of the U.S. Navy, this day has great meaning for me. Here is a tale of battlefield leadership that has just made a big impression on me that I want to share as we celebrate our country's past and present servicemen.
In the field, one of the dangers our G.I.'s faced was a horrible condition called trench foot. For their march across Europe, the men had old-fashioned leather boots, not the rubberized ones that would be standard issue later. Their boots and socks would quickly become soaked through as they slogged through the snow. In a vain attempt at keeping their boots dry, they would wrap them in burlap sacks. That only kept the moisture inside, making the situation worse. Soon their feet would become infected. If they weren't tended to properly, their toenails fell off, their feet eventually turned black, and they developed gangrene. Frostbite might cost you some toes, but trench foot cost soldiers their feet, even their legs. The problem was enormous, especially for those soldiers stuck in water-filled foxholes for weeks at a time. Stephen Ambrose writes in "Citizen Soldiers" that in the winter of 1944-45, 45,000 American fighting men had to be taken off the front lines of the European Theater of Operations because of trench foot.Some officers thought the men were goldbricking, getting trench foot on purpose in order to be relieved of duty. Given how agonizing and potentially crippling the condition was, I found that hard to imagine. I had been warned of the seriousness of trench foot by one of the doctors back at the regiment's makeshift first-aid station. He said that the only way to avoid it was to take off your boots and socks, wash your feet, and then dry them carefully, toe by toe, preferably by a fire.Given the bitter cold and the men's ambient level of exhaustion, they were loathe to bother with this complicated nightly toilette. After all, it meant heating water from their canteens in their helmets, draping their wet socks around their necks to dry overnight, washing and meticulously drying their feet, then putting dry socks and their boots back on. But I had taken the regimental doctor's warning to heart. Other companies were losing a lot of men to frostbite and trench foot. I decided I would preach the gospel of meticulous foot care to my men. My crusade didn't have a heroic ring to it, but it would serve two important purposes: it would save the men from suffering, and it would limit the company's losses to those caused by German snipers and other perils we couldn't avoid.This wasn't the kind of campaign you could wage by fiat. Every night I would go from squad to squad, making sure each man took off his boots, washed his feet, dried them carefully, and put on dry socks before he put his boots back on. And my initiative did what it was supposed to do. None of my men got sent back because of trench foot.In retrospect, it is one of the things I am most proud of doing during the war. It sounds compulsive, even fussy, but it was an example of an officer fulfilling one of his most important obligations — taking care of his men. To this day, I think of those soldiers every morning after I shower and carefully dry between my toes.
Tuesday, November 9, 2010
NCR's William Anderson: Lessons for Today from the 'Japan Miracle'
In its report today about Avon selling its Japanese operation to private equity firm TPG Capital, the Financial Times calls the deal "emblematic of the gloomy sentiment regarding corporate prospects in Japan."
The structure on which Japan Inc. was built was beautifully simple. In the government sector, the Ministry of International Trade and Industry would develop and promote a national industrial plan. And the Bank of Japan and the Ministry of Finance would supply the capital and carefully control the purse strings in order to keep the new industrial plan on track.Meanwhile, the doers — that is, business and labor — would be given a relatively free hand to utilize the inherent strengths of the capitalistic system. Taxation and government intervention would be kept to a minimum. Social programs would be deferred until Japan could afford them. Emphasis was to be on the future, not the past, or even the present.In looking to the future, Japan's vision was clear. Modernization of its industry was given top priority.
Friday, November 5, 2010
Gone, Baby, Gone: Lawyer-Directors
But many other insights into director recruitment and board composition come out of our Roster research. Here is one such finding worthy of note: In the Directors Roster launch year of 1994, the percentage of lawyers taking a seat on corporate boards was 11%.
Can you guess the percentage total in 2009? The answer: 1%. That is a major ramping down.
A smart aleck might chime in and say, “Gee, I am surprised it was so high.” The common wisdom is, “Why would a lawyer choose to join an existing or potential client board? Why subject yourself to revenue-foreclosure possibilities for the firm? Or risk being tripped up by the director independence rules or potential conflicts of interest? Or the liability”
But as our Roster data suggest, there obviously was in governance days of old — not so old at that — a greater representation of lawyer-directors.
One of my favorite anecdotes relating to the role lawyers played as board members was told to me by Raymond Troubh.
Regular readers of Directors & Boards will be familiar with Ray Troubh. He is one of our favorite authors — always chock full of important insights on board leadership and generous with his wise counsel on being a good director. Ray proudly wears the mantle of professional director. A graduate of Yale Law School, he came to corporate directorship first as a lawyer and then as a banker, before hanging out his shingle as a fulltime director.
The background in law was a valued asset he brought to his board work. We talked about that when I interviewed him for the “Oral History of Corporate Governance” that I did in 2001, on the occasion of the 25th anniversary of Directors & Boards. In reviewing his career trajectory from law school to the boardroom, here is a snippet of what he had to say:
“For board purposes the combination of my legal and investment banking experience was a great advantage. As a young lawyer I used to attend board meetings and draft minutes and prepare resolutions and watched how boards functioned — watched the chemistry among the directors. As an investment banker I made presentations to boards on doing financings or doing a tender offer or merger. And because I understood corporate law I was not as afraid of lawsuits and of standing up to the hostile bar.”
You can imagine what a comfort it was to his fellow board members to have a peer steeped in the rule of law, and procedures of law, and someone who is able to go toe to toe with inside and outside counsel as well as opposing counsel. Who would not want to serve on a board with a member like that?
For better or worse, the Directors Roster is documenting that those days are over. An option for knowledge sharing and “courage making” among the close circle of board members has been made moot — just as directors are being barraged by an unprecedented onslaught of new regulatory and investor aggressiveness.
What a time it would be to have within their ranks a member intimate with the law — the law as wielded by Congress and the White House, regulatory agencies, and the plaintiff’s bar.
It’s clear that, post-Dodd-Frank et al., boards need to embrace an ever-closer relationship with inside and outside counsel. For this Boardroom Briefing, we tapped many experts in the legal community who are close advisors to boards for their current best advice on a range of timely and pressing governance matters. Click here to access a copy.
Monday, November 1, 2010
Dickensian Times
I did not see "corporate director" as one of the 100 Best Jobs in America just tallied by Money Magazine and Payscale.com.
Friday, October 29, 2010
Taunting the Gods of the Markets
Wednesday, October 20, 2010
Why Pick on Her?
There is plenty of shame to go around among those who were directors of Lehman Brothers. But I can appreciate the outrage that women feel over the choice of photo by the New York Times to illustrate its article spotlighting directors of companies that collapsed during the financial crisis.
Friday, October 15, 2010
A Not So Magic Number
We all like to be recognized for our expertise and accomplishments, and people in corporate governance welcome as eagerly as anyone the pat on the back.
Thursday, October 14, 2010
Pipeline to Nowhere
Monday, October 11, 2010
Show of Support for Gender Quota on Boards
The majority of directors, both men and women, do not favor a gender balance quota on corporate boards. That is one of the major findings in a survey of nearly 400 male and female board members done earlier this year. The results were released on Oct. 6 at a briefing at the 21 Club in New York. The survey was conducted by Heidrick & Struggles International Inc., WomenCorporateDirectors (WCD), and Dr. Boris Groysberg of the Harvard Business School.
Sunday, October 3, 2010
Birth of the Hedge Fund
Every day UPS delivers to my office at least one or two, sometimes three or four, review copies of new business books from publishers. Only a tiny fraction make it into "Book It: Best Bets for Board Reading" — a popular section of each issue of Directors & Boards that spotlights a handful of these new books.
A writer for Fortune named Alfred Winslow Jones, in the course of preparing a story on stock market forecasting, developed a strategy that held that selling some stocks short (betting that some prices would go down) while simultaneously buying others, and borrowing against both types of trade for added oomph, would provide a “hedge” against market risk, at least matching the overall market in good times while greatly outperforming it in bad. “Speculative techniques used for conservative ends,” as he put his leveraged “long-short” philosophy.In 1949, he raised $100,000 — $40,000 of which was his own — and thus the first “hedge fund” was born.By the mid-1960s, Jones had proven phenomenally successful, and copycats abounded, notably Michael Steinhardt and George Soros. Most, however, did not adhere to Jones’s long-short model, and the roiling 1970s markets efficiently punished that oversight; by 1984, a researcher could locate only 68 hedge funds globally.But Jones’s influence was far from finished. In 1952, three years into his fund, Jones institutionalized an innovative compensation system for himself. He didn’t follow the structure of a mutual fund, which generally charges 2% of all money managed to cover costs and its fee. Rather, Jones arranged to get 20% of the profits. In other words, while a mutual fund manager was mostly incentivized to not lose money, Jones was incentivizing himself to make money, and taking an outsized cut if he did.
Friday, October 1, 2010
A Board Mystery: The Case of the Emeritus Director
It happened again this week — a request for a copy of "The Enigma of the Emeritus Director." This is an article Directors & Boards published in our Fall 2003 edition, written by Dan Dalton and Catherine Daily (now Dalton) of the Kelley School of Business at Indiana University.
For those firms relying on emeritus directors, proxy material might include that the board of directors has authorized the director emeritus designation and an explanation of eligibility requirements (e.g., distinguished service, years of board service, reaching mandatory retirement age). These materials should also define what the term is for emeritus status (lifetime designation? to be reviewed every five years?) and grounds for withdrawing emeritus status.Such disclosure should also include the roles and responsibilities of emeritus directors (voting privileges? board attendance at will or by invitation? both full board and committee meeting participation?). And, of course, the compensation and benefits that accrue as a function of emeritus status should be clear, particularly to the extent that they differ from compensation and benefits awarded to non-emeritus board members (advisory or consulting services?).
Tuesday, September 21, 2010
The Anomaly of Long Tenure
Friday, September 17, 2010
Closing the Gender Gap
I am just back from Washington, D.C., where I took part in a most enlightening conference. Themed "Closing the Gender Gap: Global Perspectives on Women in the Boardroom," the daylong program held on Thursday, Sep. 16, was filled with experts from the corporate, diplomatic and academic sectors from around the world — all of them influential in tracking trends in board diversity and even moving the trendline along for increased presence of women on boards.